Our Policies

Sales tax
Will be collected on all retail sales shipped within the State of California.

Returns

The return policy is as follows; if you are not satisfied with your items, you may return them within 10 days of receipt for a refund minus shipping, any credit or paypal processing fees and a 10% restocking fee. Items must be returned in original condition as they were sent out in. Please return items in a box with padding, insurance and a tracking number.

Privacy Policy

All e-mail, mailing list or other correspondence received from our clients and web site visitors is treated with strict confidence. We will not sell or otherwise disclose such information and e-mail address to any external parties.

Shipping

Standard shipping for domestic packages will be sent via USPS Priority Mail. We will combine purchases and pack them as economically as possible, using flat rate service if necessary. Items usually ship within 2-3 business days. If you want insurance please email after the order is placed to purchase it. Other shipping carriers can be used upon request.

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CONTACT Cinderhill via email: cinderhillgems(at)gmail.com OR telephone: 530-401-8105 Dismiss